Quality Management

QM 107

Quality Planning and Team Building (3-0) 3 Cr. Hrs.

Course Description

Planning effective quality systems including error prevention through team building to support both recommended procedures and customer satisfaction is emphasized. Students will be introduced to planning methods, Six Sigma Methods, Quality Function Deployment (QFD), Failure Mode and Effects Analysis (FMEA) and new quality related programs used in process/product development validation. Control plans and teamwork will be used to demonstrate the dynamics of synergism in groups.


(A requirement that must be completed before taking this course.)

  • None.

Course Competencies

Upon successful completion of the course, the student should be able to:

  • Explain the purpose and advantages of quality planning and team building.
  • Explain Juran's 'Quality Trilogy' of quality management and the influence of Deming.
  • Examine the role of people in the quality process and the need for team efforts.
  • Demonstrate basic team building techniques involved in reaching optimum team dynamics.
  • Apply the basic principles of Advanced Product Quality Planning (APQP).
  • Apply the basic principles of Failure Mode Effects Analysis (FMEA).
  • Practice effective control planning methods.
  • Apply the basic principles of Quality Function Deployment (QFD).
  • Explain the five phases in a six sigma continuous improvement project.

Course Schedule

        No of Weeks   Begins   
 CourseSectionCourse TitleModeCredit HoursInstructorsFeeSeats Available ⁄Capacity ⁄WaitlistStatusDays-Time-Room

Fall; 2017; QUALITY MANAGEMENT; No of Weeks : 15; Begins : 08/28/2017

 107145250Quality Planning and Team Bldg 3Bell L$12.0019/24/0Open
R 06:00PM-08:52PMAS740

Spring; 2017; QUALITY MANAGEMENT; No of Weeks : 7; Begins : 05/08/2017

 107125210Quality Planning 3Bell L$12.0028/30/0Open
S 10:00AM-04:19PMAS740

Winter; 2017; QUALITY MANAGEMENT; No of Weeks : 15; Begins : 01/09/2017

 107115250Quality Planning Team Building 3Johnson A$12.0012/24/0Open
W 06:00PM-08:52PMAS740

Note: This schedule updates once every 24 hours. Please reference WebAdvisor for current status.

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