Information Technology

We provide technical service to Schoolcraft College.


Student Multi-Factor Authentication (MFA)

Multi-Factor Authentication (MFA) is now available for students for added protection.

If you need any assistance, feel free to contact the Schoolcraft Answer Center at (734) 462-4426 or email us at [email protected]

We support the following MFA method:

  • Microsoft Authenticator app
    • Schoolcraft strongly recommends Microsoft Authenticator since our support teams are most experienced with it. You are welcome to use another authenticator app, but we cannot guarantee support for other apps.

How do I enable MFA?

  • MFA will automatically be enabled for New Students. Current Students will have MFA enabled upon their next login.
  • On your next login, you’ll be prompted to set up Microsoft Authenticator. If you do not want to use Microsoft Authenticator, use the blue link “Set up a different authentication app” to use another Time-based One-Time Password (TOTP) compatible app.
  • If you are using Microsoft Authenticator and setting up MFA on the same mobile device you are using to log in: Select “Pair your account to the app by clicking this link” to connect your account directly to Microsoft Authenticator.
  • If you are using a computer or another device to log in: Open Microsoft Authenticator or another compatible Time-based One-Time Password (TOTP) app on your phone and scan the QR code displayed on your screen. If you cannot scan the QR code, select “Can’t scan the QR code?” to manually enter the setup information into your app.

Note: When scanning the QR code, use the QR code scanner inside your authenticator app, not your phone’s default camera app. Using your phone’s camera may cause setup issues and require you to start over.

How do I reset my MFA options?

If you need to reset your MFA options after getting a new phone or device, visit the Student MFA Reset page.

  • Complete the form to receive a one-time reset link.
  • After using the link, you’ll set up a new MFA method at your next login.

What MFA methods are available?

  • Microsoft Authenticator
    Download the free app from the Apple App Store or Google Play Store. Enter the code it displays when logging in. Need help with the Microsoft Authenticator app? Read Microsoft Authenticator FAQs.
  • Time-based One-Time Password (TOTP)
    Use a third-party authenticator app (such as Google Authenticator, Authy, Bitwarden, or 1Password) to generate a unique 6-digit code that changes every 30 seconds.
    • When you log in, open your app and enter the current code.
    • Works even without internet or cell service, because codes are generated on your device.
    • We are unable to guarantee support for this method if you decide to use it.

Why is MFA required?

Protects your account: Even if someone learns your password, they can’t log in without the second step.

Prevents phishing and hacking: MFA blocks most attempts by attackers to steal or misuse your account.

Safeguards personal information: Helps keep your grades, financial aid, and personal data secure.

Recommended best practice: Many colleges, banks, and major services require MFA because it’s one of the easiest and most effective ways to protect accounts.

Best security choice: If you’ve read this far, you clearly care about your account security — we strongly encourage you to use the Microsoft Authenticator.