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Course Description

Schoolcraft is excited to offer traditional credit face-to-face, hybrid, online, and remote classes. We are committed to providing students a safe experience based on recent COVID-19 concerns.

Please see the COVID-19 web page to learn more. Keep checking the schedule for additions on our New, Added, and Late Starting Courses web page.

Medical Assisting - MA 140

Medical Office Procedures

3 Credit Hours
3 Lecture Hours

Course Description

This course will focus on the basic concepts in the professional practice of medicine and the role and function of the medical assistant. The course introduces personal and professional characteristics and legal and ethical standards for the medical assistant. Professional and personal communications, time management and workplace dynamics will be studied. This course addresses administrative skills necessary for the medical assistant.


(A requirement that must be completed before taking this course.)

  • None.

Course Competencies

Upon successful completion of the course, the student should be able to:

  • Utilize effective communication.
  • Apply all legal implications of a medical assistant.
  • Organize the office to include adapting to minor emergencies and the prevention of disruption of the work routine.
  • Perform all aspects of patient scheduling including procedures, routine and referrals with sensitivity.
  • Screen patient's need for an appointment using established protocols.
  • Perform routine "administrative functions," such as but not limited to inventory and maintenance of equipment.
  • Apply both sensitivity and ethical considerations in all communications.
  • Use proper body mechanics.
  • Assess the importance of reimbursement in the practice of medicine.
  • Identify the workplace traits of a successful Medical Assistant.
  • Perform "basic practice finances," including but not limited to posting charges, payments and adjustments.
  • Interpret the computer/electronic medical record.
  • Summarize confidentiality and right to privacy as they relate to medical records including HIPAA.
  • Perform third party reimbursement activities.

Course Schedule

 CourseSectionCourse TitleLocationCredit HoursInstructorsSeats Available ⁄Capacity ⁄WaitlistStatusFeeDays-Time-Room

Winter; 2021; MEDICAL ASSISTING; No of Weeks : 15; Begins : 01/11/2021

 140215612Medical Office ProcHYBRC3Hoffman D6/18/0Open$91.00T  04:00 PM-05:24 PM RC480
T  05:30 PM-06:54 PM RC410
 140217821Medical Office ProcHYBRC3Donahee-Rader M / Hoffman D7/18/0Open$91.00W  09:30 AM-10:54 AM RC480
W  11:00 AM-12:24 PM RC410

Key: Day of the Week

  • T = Tuesday
  • R = Thursday
  • S = Saturday
  • X = Sunday