CES 1448 - Managing & Resolving Conflict

As a manager, one of your duties is to minimize and resolve the conflicts that inevitably occur. Learn the difference between destructive and constructive conflict, how to create a positive work environment, and the various methods to deal with conflicts, including negotiation, collaboration and compromise. Get an understanding of what causes and perpetuates conflicts and how to turn problems into constructive events. All materials are included in the course cost.*