CES 0931 - Basic Mediation

Learn the foundational skills and processes of facilitative mediation, along with the study of different forms of mediation and conflict resolution. Topics include: introduction to dispute settlement, principles of negotiation, mediation process, managing impasse, communication skills, agreement writing, community resources and referral process, and ethics. Successful completion of this class provides students with the foundational tools to mediate conflicts. Daytime classes have a half-hour lunch which is not included in CEU total.*