Healthcare is a rapidly changing environment making daily work challenging for healthcare professionals. Participants will identify reasons for change, discuss obstacles, review various change-models and define innovative ways to facilitate and sustain change to achieve goals. Experienced healthcare professionals from MPRO, Michigan Peer Review Organization, an independent, nonprofit organization and a national leader in health care quality improvement and medical review will present. This class is worth 3 continuing education contact hours for nurses.
** book required
* book and usb required online class information