Frequently Asked Questions (FAQ)
How do I login to Blackboard?
Visit the following address: http://bb.schoolcraft.edu (Bookmark this link in your favorites.)
Enter your Network username and password, see "What is my username and password", then click on the Login button.
Note: New semester logins are not available until the day before the semester starts
What is my username and password?
Your username and password will be the same as your Schoolcraft E-mail or wireless network login credentials.
Username: 1st initial and 7-digit student number.
Password: Default is your first name (with the first letter capitalized) followed by your 7-digit Student Number. If your Student Number is less than 7-digits, then you must include the leading zeros (0012345).
Note: if you change your password in one system it will change it for the other systems.
How do I change my password?
Currently students have passwords to access e-mail, wireless access, Blackboard, and WebAdvisor. The e-mail and wireless access passwords are integrated and managed through the Self-Service Password Management site.
Once you go to that site you have the following options:
- Change my Password: Use to change your password if you know your current password.
- Reset my Password: Use to reset your password if you don't know your current password. You must have set up your profile with the security questions in order to reset your password.
- Edit my Profile: Use to edit the security questions/answers in your Password reset Profile.
In order to reset your password in the event that you forget it, you will need to set up a series of security questions. You can do this now by going to the Self-Service Password Management site.
New Blackboard Users
When will my classes be ready?
Courses will be available on the first day of the semester or the starting day for your course.
Why are not all of my classes listed under Courses?
Courses do not appear on your list of courses until the start day of that course.
How do I change my email address?
You are not able to change your e-mail address in Blackboard Learn. Contact Blackboard Support at email@example.com or by phone 734‐462‐4615; Monday – Friday 8‐5pm.
Note: Schoolcraft Student E-Mail does have the ability to be forwarded to another account. Directions on how to forward your e-mail are found under the E-mail User Guide.
What is Netiquette?
- Always use correct spelling. Spell-checkers are easy to use — but be careful! Spell-checkers won’t catch homonyms when spelled correctly. (Did you mean to use "there", "their", or "they’re"?)
- Always use proper grammar. Be wary of grammar-checkers as they can often be wrong!
- Don’t point out your peer’s grammatical or spelling errors.
- Don’t use ALL UPPERCASE (it denotes shouting) or all lowercase letters.
- Always use proper punctuation & spacing.
- Don’t use "1337" or "leet"-speak. (Define)
- Don’t use IM/SMS texting abbreviations in formal communications. (Define)
- Explain abbreviations or acronyms when used outside the scope of common convention.
- Be careful when using humor or sarcasm as your intent may not be clear.
- Your writing should reflect well-organized & logical thinking.
- Don’t copy text from Word & paste it directly into Blackboard’s text editor. This method will cause your message to display improperly on other user’s computers—even though it may look OK to you. Instead, paste your text from Word into a plain text editor first (like Notepad), then copy & paste that text into Blackboard’s text editor. (View tutorial or read transcript) Use the tools in Blackboard’s text editor to format your pasted text.
- Carefully consider the message you are about to send and its intent.
- Always complete the Subject line in your e-mail.
- Always proofread the message you are about to send.
- Never forward or reply to spam.
- Never forward chain letters or internet hoaxes.
- Appropriately use the To, CC, and BCC fields.
- Never open attachments that you are not expecting to receive.
- Don’t attach large or numerous files to an e-mail.
- Always sign your e-mail with your first and last name.
- Address your instructor with their proper title (e.g., "Professor ___", "Dr. ___", et.al.)
- Include the course & section number when e-mailing your instructor about a class.
- Stay on-topic.
- Don’t reply to a discussion thread to start a new topic. Create a new thread instead.
- Don’t comment until you’ve read the entire discussion thread.
- Search through the discussion threads to see if your question has already been answered.
- Don’t be a "troll" and start "flame-wars." (Define)
- Add depth to discussions. Don’t simply reply "I agree." or "Me too."
- Never send a text message while driving!
- Consider whether an e-mail might be more appropriate before sending a text or instant message.
Glossary of Terms
- "1337" or "leet"-speak
A style of writing which uses a symbolic character representation of the standard letters of the alphabet. For example, the characters "\/" might be used to represent the letter "V", or the character "3" to represent "E".
Short for "Instant Messaging." Also often referred to as "chat," it should not be confused with a "chat room." IM is real-time communication usually between two people – similar to e-mail, but with shorter messages and instant replies.
- SMS Texting
SMS is short for "Short Message Service." Many people use their cell phones to send these text messages.
A troll is a person who posts an off-topic message to a discussion forum with the sole purpose of starting an argument or provoking an angry response from other users.
- Flame-war, Flaming
Inciting others to get into a "shouting match" (usually in a discussion forum) by denigrating other users or their opinions. The hostility of the messages may intensify as the (sometimes personal) attacks go back and forth. Flames are usually started by a troll, but may unintentionally be started by an innocent posting taken the wrong way.
- Post, Emily. Business ~ Technology Etiquette. 2009. The Emily Post Institute. 13 Aug. 2009.
- Software Reference Limited. The Rules o f Netiquette. 2009. Software Reference 13 Aug. 2009.
Do I need books for my class?
Most Online courses require either an online book and/or a textbook. Check our Online Bookstore to see what books your course requires and purchase books for your classes online.
Plug-Ins, Players and Viewers
What do I need to view multimedia?
Here is a list of plug-ins, players and viewers that you may need in order to view content in your course. Your instructor can advise you as to which ones you'll need for a particular course. The links provided will take you to each publishers site to access the installers. Technical support on using any of the software you see here would be provided by the respective software publisher.